Pacific Marketing provides software that helps businesses manage product information and WhatsApp customer conversations. This policy explains how we handle personal data when someone uses our service.
Information we process
We process account details such as name and email address, workspace and business settings, product and knowledge-base information, and messages exchanged through a connected WhatsApp Business account.
When a workspace enables AI features, relevant product information and the customer conversation context may be processed by our AI service provider to generate a proposed or automated reply.
Why we use information
We use this information to provide the service, connect a workspace to WhatsApp when the workspace owner asks us to, improve reliability and security, respond to support requests, and meet legal obligations.
How information is shared
We use service providers needed to run the platform, including hosting, database, authentication, AI, and WhatsApp/Meta services. We share only the information needed for those providers to perform their role.
We do not sell personal information.
Retention and security
We retain information for as long as it is needed to provide the service, resolve disputes, meet legal requirements, or maintain reliable records. Access is restricted to authorised people and systems that need it to operate the service.
Your choices and requests
You may request access, correction, or deletion of personal data by emailing us. We may need to verify your identity and authority before acting on a request.
Contact: onepig1020@gmail.com
Changes to this policy
We may update this policy when the service or legal requirements change. The current version will always be available on this page.